Value Creators

Episode #72. How Entrepreneurial Businesses Can Harvest The Science of Meaning: Semiotics, Emotion, and Customer Value With Duncan Berry

Hunter Hastings Episode 72

Why do customers choose one offering over another—often in a split second? In this episode of The Value Creators Podcast, Hunter Hastings talks with Duncan Berry, PhD, a consultant to leading brands at the intersection of semiotics, psychology, and neurology. Duncan explains how value is meaning from the customer’s point of view, why most behavior is pre-conscious and emotional, and how entrepreneurs can design signals, experiences, and narratives that align with what people actually feel and do.

Key insights include:

  • Value = meaning: Start from the customer’s lived experience, not the firm’s internal value chain.
  • Emotion and speed: People form judgments in tens of milliseconds; design must communicate instantly.
  • Signals & archetypes: Semiotics and association help brands encode meaning customers recognize fast.

This conversation reframes value creation as a human science: understand meaning, design signals, and earn the right to your customer’s next choice.


Resources:

➡️ Learn What They Didn’t Teach You In Business School: The Value Creators Online Business Course

Learn more about Applied Iconology

Connect with Duncan Berry on LinkedIn

Connect with Hunter Hastings on LinkedIn

Subscribe to The Value Creators on Substack